Customer Success Representative

Position: Customer Success Representative

Location: Pleasant Grove, UT

Job : 228

# of Openings: 1

CUSTOMER SUCCESS REPRESENTATIVE

At Romex Pest Control, our Customer Success team is at the heart of everything we do. We’re looking for motivated, people-first individuals who can confidently guide customers, create positive experiences, and represent our brand with professionalism and care. If you enjoy a support team culture, meaningful conversations, and making an impact every day, you’ll thrive here.

• $37,400 – $39,000 base salary (DOE) + commission
• 5% commission on sales (up to ~$200/month extra!)
• 401(k) with company match & Employee stock purchase program
• Paid holidays
• Weekly & monthly contests with prizes and incentives

• As a key member of our team, you’ll play an essential role in shaping each customer’s experience:
• Handle inbound and outbound calls, providing prompt, friendly, and solution-focused service
• Act as the primary point of contact for customers, building trust and strengthening long-term relationships
• Listen actively to customer concerns and identify the root of issues, not just the symptoms
• Provide clear, confident recommendations and guide customers toward the best solutions
• Take ownership of customer inquiries from start to finish, ensuring complete resolution and satisfaction
• Accurately document all customer interactions, updates, and account changes within internal systems
• Monitor and clear daily alerts, ensuring no customer requests fall through the cracks
• Assist with account audits by reviewing details, identifying discrepancies, and helping maintain accuracy
• Support the billing team by conducting monthly collection calls with professionalism and empathy
• Process Technician Out (Tech Out) requests, ensuring timely scheduling and coordination
• Step in on escalated calls, maintaining composure and delivering confident, effective resolutions
• Collaborate closely with teammates and leadership to improve processes and elevate the customer experience
• Contribute to a positive, high-energy team environment where everyone supports each other’s success

• 1+ years of call center experience
• Strong communication, problem-solving, and multitasking skills
• Ability to work independently and as part of a team
• Customer-first mindset with a positive, can-do attitude
• CRM experience with Field Routes (Preferred)
• Spanish-speaking ability (Preferred - additional compensation provided)

Schedule:

Monday - Friday (7:00 AM - 4:00 PM) with rotational Saturdays (7:00 AM - 1:00 PM)

• Consistent demand, homeowners need this service year-round
• Strong support system so you can focus on selling, not scrambling
• Performance-driven culture where top closers stand out and earn more
• Clear path to grow your income and advance your career