Teller​/Banker; Grove

What You Will Do

• Deliver the very first impression of the credit union to members.
• Become an expert and champion of Security Service products and services.
• Build and nurture long‑lasting relationships by promoting checking and savings accounts, loans, credit cards, and insurance services.
• Offer only products and services that meet members' needs and contribute to their financial success.
• Act as a team player and support the credit union in becoming America's Best by meeting sales goals.
• Proactively identify cross‑sell opportunities and educate members on digital services available to them.
• Provide universal service and be cross‑trained in both teller and banker functions to better serve members.
• Seek additional learning and growth opportunities.
• Complete any other job‑related duties needed to drive our Vision, fulfill our Purpose, and abide by our Organization’s Values.

• High school diploma or equivalent.
• Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.
• A customer‑centric attitude focused on delivering great experiences to members while maintaining strict confidentiality.
• Excellent interpersonal and communication skills with a goal‑driven mindset.
• Proficiency in computer software including Excel, Word, and Outlook.
• Strong attention to detail, strong organizational skills and the ability to focus in a fast‑paced environment.
• Ability to maintain a flexible work schedule during normal business hours—never work another Sunday.
• May be required to travel to and from other branch locations for work and/or training.
• At management discretion, employee may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act).
• If registered, must maintain active registration and comply with all requirements of the S.A.F.E. Act, including providing a unique identifier, updating the Registry with significant changes (e.g., name changes and reportable changes to legal or regulatory actions) within 30 days, and updating employment and personal information as required.
• Must pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency’s (FHFA) Suspended Counter party Program (SCP) list as required by secondary market investors.
• Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

• A desire to learn and grow within the credit union.
• Prior experience with banking or financial institution core systems and platforms.
• Experience recommending products and services that meet customers’ needs.
• Ability to ask appropriate high‑impact questions to discover needs members did not even know they had.
• A commitment to ensuring members are aware of what we offer so we can save them time and money.