Bank Support Specialist

Position: Bank Support Specialist I
This position provides administrative and operational support across multiple departments by ensuring critical information and documentation are processed, maintained, and distributed in a timely manner. The role contributes to compliance efforts, supports record retention and pre- audit activities, and helps facilitate smooth day-to-day operations throughout the organization. Success in this position requires strong attention to detail, organization, dependability, and the ability to manage multiple priorities while delivering a high level of internal customer service.

Essential Duties and Responsibilities Manage all incoming and return mail. This will include scanning, sorting, and delivering to departments in the PG Branch, HQ, and Gunn building. All in walking distance.

Review new consumer deposit accounts to ensure compliance with regulations and Bank procedures

Archive documents in Bank repository system based on document type Assist in gathering documentation for internal and external audits

Other operational duties as needed

Qualifications and Skills

Education:

High school diploma or equivalent

Experience:

1+ years in banking, customer service, or financial services.

Technical

Skills:

Familiarity with digital platforms.

Software Proficiency:

Experience with Microsoft Office Suite.

Communication:
Strong verbal and written communication skills.

Problem-Solving:
Ability to resolve customer issues efficiently and professionally.

Customer Focus:
Commitment to delivering excellent service and building relationships.

Company Culture and Benefits As a community-focused financial institution, we pride ourselves on providing a supportive and innovative work environment. Our bank integrates fintech solutions to enhance customer experience while maintaining strong community values. We offer:

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance
401(k) with employer match

Paid time off and holidays

Professional development and training opportunities

Employee wellness programs and perks