Senior Manager Of Lending Operations

About The Role

Altabank, Division of Glacier Bank, is looking for a Full-time Senior Manager of Lending Operations for our Grove Creek Serice Center.

Manages and supports key functions within the Lending Operations Department under the direction of the Chief Operations Officer. Provides leadership and oversight for loan documentation, loan closing, loan servicing, construction draw, and related operational processes. Works closely with department managers, lending leadership, compliance, credit, and other bank partners to ensure efficient workflows, consistent procedures, timely issue resolution, and strong service to internal and external customers.

Supports implementation of process improvements, regulatory and audit remediation, training, employee development, and operational reporting. Responsible for the management, performance, coaching, and development of assigned direct reports.

• Oversees assigned Lending Operations functions, including loan documentation, loan closing, loan servicing, construction draw, and related operational support activities.
• Provides day-to-day leadership to department managers and staff by helping resolve escalated issues, prioritizing work, supporting consistent communication, and ensuring operational needs are addressed timely and effectively.
• Coordinates with lending leadership, compliance, credit, retail, other bank departments, and corporate departments to maintain sound processes, implement procedure updates, support new initiatives, and promote consistency across lending operations.
• Supports internal and external audit responses, regulatory reviews, procedure updates, and remediation activities related to Lending Operations.
• Monitors operational performance, service levels, quality trends, exception activity, and workload needs; recommends improvements to strengthen efficiency, accuracy, accountability, and customer service.
• Maintains employee files, writes performance reviews, conducts periodic one-on-ones, supports employee onboarding, and works with department managers and bank leaders on escalated employee matters as necessary. Approves time off requests for assigned direct reports.
• Manages direct reports to maximize productivity, efficiency, and employee development, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, and ensuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraises performance and provides recommendations for compensation, promotion, and termination, as appropriate.
• Maintains awareness of regulatory requirements and bank policies applicable to Lending Operations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Supports regulatory reporting and related operational processes, including HMDA, CRA, Adverse Action, and other lending compliance responsibilities as assigned.
• Completes required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure they understand the information provided in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.
• Adhere to Altabank Core Values.

• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization…