IT Point of Sale Specialist

Description

Join the  Winning Team  at Win Brands, home to beloved brands like Costa Vida and Fat Cats! We re on the hunt for an accomplished multi-brand IT POS Specialist.

With an impressive annual revenue of $240 million, Win Brands is set for unprecedented expansion. Currently just under 100 locations across 15 U.S. states, we re primed to conquer the market.

If your passion aligns with food and family-centric lifestyles, we invite you to step into a pivotal leadership role as our IT POS Specialist and play a crucial part in our journey.

Come join our team and work in our corporate office located in Pleasant Grove, Utah. This role will be in office.

About Win Brands:

Win Brands oversees two organizations:
Costa Vida Fresh Mexican Grill and Fat Cats. Our purpose is to be faithful stewards of God s children by helping them have a positive impact on everyone they come in contact with.

Fat Cats began in 1999 to create an experience where families could enjoy quality food and superior entertainment all under one roof. Fat Cats offers family-friendly activities like state-of-the-art movie theaters, arcades, bowling centers, mini-golf, and more?.Fat Cats operates in three states and is growing rapidly.

Costa Vida was founded in 2003, inspired by the beautiful Mexican Coast and the  Eat Inspired, Live Inspired  lifestyle. Our commitment to quality is evident in every aspect of our cuisine, from handcrafted tortillas to perfectly seasoned meats, ensuring that every meal is an unforgettable experience.

An IT Point of Sale (POS) Specialist serves as the bridge between operations and technology. This role focuses on the installation, maintenance, and optimization of the hardware and software used to process customer transactions.

The IT POS Specialist is responsible for ensuring the seamless operation of all checkout and payment systems. This includes configuring POS terminals, integrated technologies, managing back-office servers, and providing rapid technical support to prevent downtime during peak business hours.

• System Deployment: Install and configure POS hardware (terminals, receipt printers, barcode scanners, and card readers) and software across multiple locations.
• Maintenance & Troubleshooting: Diagnose and resolve hardware failures, software bugs, and connectivity issues. Perform regular system updates and patches.
• Database Management: Manage menu/product databases, pricing updates, and inventory synchronization within the POS ecosystem.
• Security & Compliance: Manage user permissions and ensure secure data encryption for all financial transactions.
• Vendor Liaison: Act as a point of contact for POS software providers and third-party hardware vendors. (Toast, Vista, Olo, Synergy Suite, Inter Card)
• Training: Create documentation and train operators or staff on system features, troubleshooting basics, and new software rollouts.
• Reporting: Generate and analyze sales and inventory reports for management to help identify system trends or discrepancies.
• Integrated Systems: Supporting systems integrated with POS systems (e.g. Online ordering, loyalty, back of house, app).

• Technical Expertise: Strong knowledge of POS platforms.
• Networking: Understanding LAN/WAN, TCP/IP protocols, and Wi-Fi configurations specific to retail environments.
• Hardware Proficiency: Ability to repair or replace peripheral components (thermal printers, cash drawers, etc.).
• Problem-Solving: Ability to remain calm and work efficiently under pressure during system outages.
• Versatility: This role will be working with several systems across two different brands and is expected to gain expertise in the platforms used by both.

• Education/Certification:
  
  High School Diploma or Equivalent
• Experience
  
  Required:
• 2+ years in IT support, specifically within the retail or hospitality industry.
• Certifications such as CompTIA A+, Network+, or specific POS vendor certifications.
• Skills/Abilities:
• Uptime:
  Maintaining 99.9% availability of POS systems during business hours.
• Resolution Time:
  Meeting or exceeding SLA targets for  System Down  tickets.
• Accuracy:
  Successful rollout of menu or pricing changes with zero data entry errors.

• Prolonged Sitting:
  Ability to sit for extended periods while working at a desk, using a computer, and analyzing data.
• Dexterity and Fine Motor
  
  Skills:
  
  Frequent use of a computer keyboard and mouse, as well as handling documents and data reports.
• Visual Acuity:
  Ability to read and interpret data, charts, and reports, with or without corrective lenses.
• Auditory Skills Ability to hear and understand conversations during meetings and phone calls, and to respond effectively.
• Mobility:
  Ability to move around the office environment, including walking to different departments or meeting rooms as needed.
• Occasional Lifting:
  Ability to lift and carry up to 10 pounds for tasks such as transporting files, office supplies,…