Technical Support Specialist II

Overview

Job Description Do you like to work in the fast paced, fun, ever changing technology field? The Division of Technology Services (DTS) needs someone who will provide customer support on all desktop devices including PCs, laptops, tablets, printers, and other peripheral equipment. They will also evaluate and make hardware and software recommendations in relation to identified needs and provide group instruction on software applications.

The candidate in this position must be able to adapt to new technology as equipment is upgraded. Candidate must be able to work in an environment with strict security and follow policy and procedures of the agency.

Preference may be given to those who have a knowledge of DTS applications such as Service Now, Microsoft SCCM administration, and Bomgar along with those familiar with Windows Active Directory and be able to administer and troubleshoot problems on local networks and web browsers.

• Troubleshoots and diagnoses problems, makes adjustments, repairs and/or performs preventative maintenance on computers, equipment, etc.
• Backs up computer data periodically to prevent unwanted data losses.
• Provides assistance and/or on-the-job training.
• Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc.

• Test software using appropriate methodology and techniques
• Determine what is causing an operating error and determine resolution
• Use equipment management system software
• Provide consultation and/or expert advice or testimony
• Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
• Use State or agency-specific software application program(s)

• Employment contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.