Help Desk Technician

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We’re seeking a talented, detail-oriented Help Desk Technician to join our team. Reporting to the IT Manager this role will be the first point of contact for employees needing technical assistance. The Helpdesk Technician will provide support across a range of devices, applications, and services, ensuring that day-to-day operations run smoothly. This is a great opportunity for someone who enjoys solving problems, working directly with people, and contributing to the overall efficiency of our IT environment.

• Serve as the first point of contact for IT support via phone, email, and in-person, handling both remote and on-site requests
• Troubleshoot and resolve issues with Windows, macOS, office applications, and related performance, audio/visual, or connectivity problems
• Record, track, and manage support requests in the ticketing system, ensuring timely resolution or escalation to the IT System Administrator
• Manage user accounts, email, permissions, and access in accordance with company policies
• Deploy, configure, and maintain computers, peripherals, mobile devices, and related hardware.
• Support network access, VPN connectivity, and basic troubleshooting of wired and wireless issues
• Educate employees on IT tools, best practices, and security policies to promote effective and secure technology use
• Monitor systems, track assets, and maintain accurate documentation of equipment, licenses, and support procedures
• Coordinate with external vendors for hardware repairs, software support, or escalated troubleshooting
• Recommend improvements to IT processes and service delivery
• Remain available for on-call support as needed to ensure business continuity

• A+ Certification (or equivalent) required; additional IT certifications are a plus.
• 2+ years of experience in a help desk or technical support role
• Proficiency with Windows, macOS, computer systems, mobile devices, and basic networking.
• Familiarity with ticketing systems and cloud-based applications such as Microsoft 365 or Google Workspace
• Strong problem-solving, communication, and customer service skills, with the ability to prioritize tasks in a fast-paced environment
• High school diploma or GED required, associate’s or bachelor’s degree in IT or a related field preferred

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.