Customer Success Enablement & Communications Lead

Employer Industry: Technology and Cybersecurity

• Salary up to $
• Potential for incentive compensation, bonuses, and restricted stock units
• Comprehensive benefits package available
• Opportunity for career advancement and growth within a global organization
• Dynamic work environment that fosters innovation and adaptability
• Chance to make a significant impact on customer success and organizational communication

• Lead the design and implementation of customer success accreditation and onboarding programs
• Develop and maintain enablement content, including webinars, playbooks, and training materials
• Own the communication strategy for the customer success organization, ensuring consistency and clarity
• Manage change initiatives related to new processes and tools, ensuring smooth adoption across teams
• Utilize AI technologies to streamline content creation, enhance learning experiences, and support customer success teams

• 5+ years in Customer Success, Enablement, Operations, or Program Management roles
• Bachelor’s degree and 8+ years of professional experience in global organizations, preferably within SaaS or technology industries
• Strong business acumen with excellent program management skills
• Exceptional communication skills, including executive-level writing and storytelling
• Experience using generative AI tools for content creation and analysis

• Familiarity with tools such as Gainsight, LMS platforms, Highspot, and enterprise communications systems
• Proven experience designing learning experiences and onboarding programs
• Strong project management and change management abilities
• Ability to simplify complex information for diverse audiences
• Passion for customer service and relationship building

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