IT Technician

Description

Join the "Winning Team" at Win Brands, home to beloved brands like Costa Vida and Fat Cats! We’re on the hunt for an accomplished multi‑brand Director of Guest Insights.

With an impressive annual revenue of $240 million, Win Brands is set for unprecedented expansion. Currently just under 100 locations across 15 U.S. states, we’re primed to conquer the market.

If your passion aligns with food and family‑centric lifestyles, we invite you to step into a pivotal leadership role as our Director of Guest Insights and play a crucial part in our journey.

Win Brands oversees two organizations:
Costa Vida Fresh Mexican Grill and Fat Cats. Our purpose is to be faithful stewards of God’s children by helping them have a positive impact on everyone they come in contact with.

Fat Cats began in 1999 to create an experience where families could enjoy quality food and superior entertainment all under one roof. Fat Cats offers family‑friendly activities like state‑of‑the‑art movie theaters, arcades, bowling centers, mini‑golf, and more. Fat Cats operates in three states and is growing rapidly.

Costa Vida was founded in 2003, inspired by the beautiful Mexican Coast and the "Eat Inspired, Live Inspired" lifestyle. Our commitment to quality is evident in every aspect of our cuisine, from handcrafted tortillas to perfectly seasoned meats, ensuring that every meal is an unforgettable experience.

Position

Reports To:

Director of Technology Infrastructure

The IT Technician I will provide first‑line technical support to end users, assist in maintaining hardware and software, and help ensure the smooth operation of IT systems across the organization.

• Respond to and resolve help desk tickets and support requests via phone, email, or in‑person
• Troubleshoot and repair hardware (desktops, laptops, printers, peripherals) and software issues
• Install, configure, and maintain PCs, mobile devices, and other technology tools
• Assist with setup and support for video conferencing, telephony, and meeting room equipment
• Support onboarding/offboarding, including user account creation, hardware deployment, and equipment returns
• Maintain accurate documentation of systems, configurations, and user support activities
• Escalate advanced issues to Level 2 or higher support teams as necessary
• Monitor and maintain IT inventory, ensuring accurate records of equipment and software licenses
• Perform routine updates, system backups, and patch management
• Follow security protocols and data privacy standards.

• High school diploma or GED required. Associate degree in IT or related field preferred. CompTIA A+, Microsoft, or other IT certifications a plus.
• 1+ years of experience in IT support, help desk, or related technical role preferred. Basic understanding of networking, Active Directory, and Windows/Mac OS.
• Strong troubleshooting and diagnostic skills
• Excellent communication and interpersonal abilities
• Customer service mindset with a helpful attitude
• Ability to manage multiple tasks and work under pressure
• Willingness to learn and grow in a team‑oriented environment

• Ability to lift and carry computer equipment up to 50 lbs.
• Frequently required to sit, stand, walk, bend, crawl, and kneel
• Manual dexterity required to handle small components and cables
• Vision abilities required include close vision, distance vision, and ability to adjust focus
• Comfortable working in server rooms, under desks, or tight spaces
• Ability to use ladders or step stools to run cables or access ceiling tiles if needed
• May occasionally be required to travel between office locations

• Office setting and restaurants.
• Standard business hours (M–F), with occasional evening or weekend support as needed
• Fast‑paced, collaborative team environment

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and…