Enterprise Insurance Systems Manager

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

Enterprise Insurance Systems Manager is an experienced and business-minded role to join our team. Reporting to the Sr. Manager of Enterprise Technology & Information Security, this remote role owns the insurance business systems Veracity runs on and leads the team of administrators behind them. Success is measured in business outcomes – adoption, cycle time, data quality, and customer experience – not ticket counts.

They must understand the insurance business itself well enough to know when a system limitation is a configuration problem versus a workflow problem versus a compliance problem, and be able to make that call credibly with underwriting, service, and compliance stakeholders.

• Set and drive the vision for the insurance-systems portfolio – publish and maintain a 6–12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders so the systems demonstrably solve business problems
• Own day-to-day administration, configuration, and change decisions within the portfolio – recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts – and elevate cross-pillar changes or anything touching enterprise security or compliance standards
• Manage, coach, and develop the admin team – set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS
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• Own the systems register for the portfolio – drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption
• Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes
• Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio
• Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors – negotiate with Finance and Legal support
• Partner with Info Sec/GRC and the Risk Manager on least-privilege access, data handling, insurance-regulatory requirements, and SOC 2 evidence for these systems
• Coordinate with the Delivery & Automation team on integrations and automation – safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought
• Required to perform other duties as requested, directed, or assigned

• 5+ years owning or administering enterprise SaaS platforms – CRM, agency/policy management, or ERP class – with demonstrated accountability for business outcomes, not administration alone
• 2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
• Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
• Vendor, license, and budget management experience
• Technical fluency – comfortable with integrations, APIs, reporting…