Customer Success Manager​/Senior Account Manager

Company Location and Work Arrangement

* Company located in Utah - Employees can work in the office or remotely in the US. This is a full‑time opportunity, not a contract opportunity.

Let’s get right down to it – you’re the right Senior Account Manager for Disruptive Advertising, if you love understanding how businesses work and aligning a marketing strategy that supports and grows that business. In fact, you love it so much that it’s not even work for you, it’s a way of life. If the thought of having the variety of multiple accounts and being surrounded by peers that geek out on the same things excites you, read on.

Why would you be so excited to lead and grow key accounts at a successful agency? Because Disruptive is already an industry‑leading performance marketing agency that does meaningful work and drives real value for clients. We prioritize working with purpose‑driven brands and all‑around good people.

We’re not like other agencies who cap the growth of their people. Instead, leaders come to Disruptive to accelerate their career growth and unlock their full potential as a marketer. Employees have even said, “1 year of marketing experience at Disruptive is comparable to 3 years anywhere else.”

As the face of Disruptive Advertising (DA), our Account Managers are continuously building impactful relationships with clients and increasing revenue growth for all of DA, specifically our Ecommerce vertical. You will know best and understand what’s most important to your clients – their goals, needs & wants. You will enjoy the fast pace of the job as well as the opportunity to capitalize on your highly adept social skills as you maintain steady and frequent client communication to report on data, analytics and determine ongoing strategies.

Always taking the initiative and leading the conversation, you will conduct regular internal meetings that address marketing strategy, assigning accountability, resolving internal concerns while always maintaining standards and deliverables.

• Salary range: $90-110k (dependent on experience)
• Flexible PTO Policy
• Medical, Vision, and Dental Insurance
• 401(k) with generous match
• Vacation bonus ($500 after 1st year, an additional $250 every year after)
• Tuition‑free enrollment into Disruptive University
• And more

• Act as the main point of contact with both the client and internal team members, and project‑manage and drive initiatives with both the client and the internal DA team to deliver what matters most to the client.
• Own the marketing strategy and testing for Disruptive Advertising (DA) Ecommerce channels. Provide recommendations to clients for non‑DA channels based on performance and findings. Create the cross‑channel marketing strategy to be delivered to the client and coordinate efforts with our fulfillment teams to execute the defined strategy.
• Step in when necessary to own the paid social strategy for clients on social platforms including META and Linked In.
• Work closely with an internal client services team to produce results for your client.
• Continuously communicate value to our clients and grow client accounts through upselling/cross‑selling opportunities and in‑platform growth.
• Be inspired and invigorated by communication puzzles, getting marketing results, and developing organization strategies.

• 2+ years of experience managing client accounts in the digital marketing space; agency experience required.
• 2+ years experience managing $40k+ monthly multi‑channel Ecommerce client accounts.
• 1-3 years of CRM experience required (Hub Spot, Salesforce).
• 2+ years experience running and strategizing on social platforms (both META and Linked In).
• Hands‑on experience with Google Analytics and other tracking and attribution tools.
• A strong problem solver managing change and creating innovation while controlling the big picture.
• Comfortable with risk and be a socially poised and motivating team builder.
• Be results oriented and analytical with a drive for change.
• Exceptional listener and strong…