Quality Assurance Specialist

Job Description

Investigates products suspected of not meeting specification, identifying trends of repeat product investigations, working with various departments including QA, QC, R&D, Purchasing, Manufacturing, raw material suppliers and manufacturers on investigations.

• Works closely with Global Complaint Lead to manage complaint reports and files.
• Coordinates with QA, QC, Legal, R&D and Product Support for SAER and AER investigations.
• Reviews customers and international complaint investigations and provide timely root cause as applicable in order to increase consumer satisfaction and safety.
• Reviews batch records, retains, testing data, manufacturing, maintenance and sanitation records as part of complaint investigations.
• Ensures that product complaints and ÂERs are investigated in a timely fashion.
• Provides summary of issues to Global Complaint Lead for decisions on investigations.
• Ensures all documents associated with an investigation are included in the investigation file.
• Reviews complaint and product return trends to generate weekly, monthly, quarterly, and annual reports on complaint investigation outcomes.
• Identifies if other batches are implicated because of investigations and informs QA management.
• Complies with all regulatory bodies, cGMP and other requirements and enforcing adherence to requirements.

• 0-2 years in Quality Assurance experience required.
• BS degree in food science, microbiology, chemistry, biology or related field preferred.
• Knowledge of business analysis and computer tools:
  Microsoft Word, Excel, PowerPoint, etc.
• Must be able to demonstrate working understanding of 21 CFR 1111; 117; 120 and FSMA.
• Must have excellent analytical skills.
• Communicate effectively with all levels of personnel, both internal and external (i.e., suppliers, tech. support, etc.) by possessing excellent interpersonal, verbal, and written skills in English, bilingual English/Spanish preferred.
• Discretion and judgment are required.
• Outstanding organizational skills, excellent attention to detail and the ability to multi-task required.
• Must have the ability to work as a team, as well as to work independently.
• Ability to work with others to facilitate completing work assignments.
• Must have the ability to work in a manufacturing environment and travel to contract manufacturing and warehouse locations as needed to complete investigations and inspections.
• Must be able to lift up to 50 lbs.
• Must be able to walk, stand or sit for 8 hours unaided.
• Must be able to demonstrate ability to detect mm level defects visually, take and give oral instructions in a manufacturing environment.
• Long periods of standing, bending, and repeated lifting (2-5 lbs.).
• Must be able to handle moderate noise level.
• Must be able to work in manufacturing environments (clean rooms and warehouse).

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.