Warranty Administrator

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent, and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have good PC and 10 key skills. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Submit warranty claims to product manufacturers
• Process warranty settlements
• Process claim evaluation and resubmittals
• Enter machine failure data
• Process warranty part returns
• Enroll warranty coverage contracts for equipment
• Assign coverage information to equipment
• Create warranty analysis on hardship machines
• Quarterly analysis of warranty recovery %, claim submission days, grief %
• Create and lead training classes for mechanics on correct failure data and service report writing
• Provide warranty information to sales and service departments
• Create and distribute reports for all departments/divisions that provide analysis requested by them
• Other warranty duties as assigned

• Accountability
  - Ability to accept responsibility and account for his/her actions.
• Accurate
  - Ability to perform work accurately and thoroughly.
• Analytical Skills
  - Ability to use thinking and reasoning to solve a problem.
• Assertiveness
  - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented
  - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented
  - Ability to pay attention to the minute details of a project or task.
• Organized
  - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving
  - Ability to find a solution for or to deal proactively with work-related problems.

• Must have experience in Word, Excel and Power Point
• Self motivated and proactive, detail oriented
• Analytical skills for reviewing data and determining root causes or trends
• Ability to calculate figures and amounts such as discounts, interest and percentages.
• Ability to apply concepts of basic algebra.
• Ability to read, analyzes, and interprets general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence. Ability effectively presents information and responds to questions from managers, clients, customers and general public.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to drive to and from other locations

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit.
• The employee must be able to regularly lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Wage Range $25 to $30 Hourly

Wage depends on…