Consultant, Client Relationship Management, Business

Consultant

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. As a Consultant, you will serve as a trusted advisor and primary relationship lead for assigned clients, delivering strategic guidance across health and welfare benefit programs.

This full-time, exempt role is responsible for managing client relationships, advising on benefit plan strategy, evaluating carrier and vendor solutions, and supporting the successful execution of renewals, implementations, open enrollment, compliance initiatives, and ongoing service needs. The Consultant also prepares and presents monthly, quarterly, and annual reporting, conducts financial and trend analysis, reviews contracts and performance standards, and partners with internal team members to deliver high-quality, timely, and proactive client support.

Principal accountabilities include developing and maintaining strong relationships with clients, carriers, and vendor partners. Serve as the subject matter expert on health and welfare benefits, carrier/vendor products, and market solutions. Act as the primary consultant for assigned clients, anticipating needs and identifying strategic solutions. Negotiate terms, conditions, coverage limits, and pricing with carriers and wholesalers. Review RFPs, insurance plan analyses, carrier contracts, policies, and differentiators, and recommend renewal actions.

Understand and articulate alternative funding strategies, including self-funded and fully funded opportunities. Prepare and present consultative reporting and analysis on a monthly, quarterly, and annual basis for assigned clients. Conduct financial, utilization, and trend analysis, including quarterly analysis for existing large clients. Develop and maintain project plans, renewal timelines, and outstanding checklist items to ensure timely delivery of client work.

Work with leadership to develop and execute client strategy plans and defined deliverables. Oversee implementations of new business and support open enrollment strategy, employee presentations, and communication materials. Provide contract review, compliance support, and legislative guidance, including COBRA, HIPAA, ERISA, Section 125, and Health Care Reform. Keep clients informed of relevant industry trends, market developments, and state and federal regulatory changes.

Conduct and present annual client compliance audits and interpret plan rules to ensure alignment with plan documents and summary plan descriptions. Serve as a liaison for service, billing, eligibility, and vendor-related issues, and provide proactive customer service and HR support. Prepare meeting summaries, coordinate follow-up items with internal team members and external partners, and support communication, education, and wellness initiatives.

Delegate work effectively to team members, review Account Manager work as appropriate, and provide informal mentorship and guidance. Ensure marketing spreadsheet terms, client records, files, databases, and CRM data are accurately maintained and documented in a timely manner.

Desired skills include knowledge of benefits administration, Health Care Reform, industry trends, carrier products and services. Ability to work independently and anticipate client and team needs. Effective time management and decision-making skills. Diligent follow up skills. Ability to express ideas clearly in both written and oral communications. Strong Microsoft Excel and PowerPoint skills. Commanding presentation and public speaking abilities. Exceptional written, oral, interpersonal communication skills.

Advanced MS Office skills, to include excel, word, power point. Strong client development and relationship building skills. Ability to work both independently and within a team environment.

Desired qualifications include 5+ years direct client management experience in the employee benefits industry. BA/BS…