Dispatcher, Customer Service​/HelpDesk

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties.

The Dispatcher I duties may include, but are not limited to, the following:

Answer emergency and non-emergency police related phone calls, help prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports. Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.

A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.

A combination of education and work experience including 2-3 years of general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm net. Knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly;

establish and maintain effective working relationships with other employees and the general public; type and learn the operation of other standard office equipment; a willingness to work varying shifts; and to learn radio dispatching skills.

The City of Pleasant Hill offers a comprehensive salary and benefits program. For detailed benefit information, please review the Memorandum of Understanding between the City and Pleasant Hill Police Association.

• Salary: $6,681 - $8,612 per month.
• Health/Medical Benefit:Choice of coverage with Kaiser or Blue Shield. The City pays 80% of monthly premiums at each coverage level. In lieu of medical coverage, the City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) into a Mission Square 457 deferred compensation plan.
• Dental & Vision
  :
  City-paid for employee and eligible dependents.
• CalPERS Retirement
  :
  Enrollment in 2% @ 60 (Classic Member) or 2% @ 62 (PEPRA New Member).
• Mission Square Deferred Compensation & Roth IRA Plans
  :
  Voluntary plans available.
• Retiree Health Savings (RHS) Plan
  :
  City contributes $100.45 /month.
• Life Insurance
  :
  City-paid life insurance coverage ($50,000).
• Long Term Disability
  :
  City-paid long-term disability coverage.
• Medicare
  :
  Employees contribute 1.45% to Medicare with employer match.
• Flexible Spending Account (Section 125 Plan):
  
  Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis.
• Scholar Share 529
  :
  College Savings Plan available to all employees.
• Wellness
  :
  Program that offers fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources.
• Employee Assistance Program (EAP):
  Confidential and voluntary benefit provided to all employees, includes counseling and referral services.
• Uniform Allowance
  : $1,136 per year, adjusted annually per cost of living.
• Shift Differential Pay
  : 5% of the employee’s base hourly wage.
• Educational Degree Incentive
  : 1.25% AA Degree or 60 semester/90 quarter units; 5% Bachelor’s Degree or 120 semester/180 quarter units; 7.5% MA/MS Degree.
• Educational Expense Reimbursement
  :
  City will reimburse for tuition, books and technology…