Bilingual Client Operations Specialist

New U Life is seeking a professional, highly organized, and service-oriented Bilingual Client Experience & Operations Specialist to support customers, field leaders, VIP clients, executive leadership, and affiliated business operations from our Pleasant Hill office.

This role serves as an important point of contact for English- and Chinese-speaking stakeholders and combines high-touch client service with administrative and operational support. The ideal candidate is resourceful, discreet, technically capable, and comfortable managing multiple priorities in a fast-paced environment.

Professional fluency in English and Mandarin Chinese is required
. Chinese reading and writing proficiency is preferred, and Cantonese is a plus.

• Provide responsive and professional support to New U Life customers, distributors, field leaders, and other business stakeholders in English and Mandarin Chinese.
• Assist with questions related to products, orders, accounts, enrollment, autoship, promotions, and company programs.
• Research customer and distributor concerns and take ownership of issues through resolution.
• Coordinate with internal teams when matters require additional support or escalation.
• Provide timely support to international field leaders and business partners as needed.

• Navigate customer, order-management, CRM, distributor-support, and administrative systems.
• Review and update customer and distributor records.
• Complete authorized account, order, shipping, enrollment, and profile adjustments.
• Document communications, actions, approvals, and outcomes accurately.
• Maintain confidentiality and appropriate handling of customer and business information.

• Support prospective and existing Life Balanced Wellness clients with scheduling and general administrative needs.
• Schedule, confirm, reschedule, and cancel appointments.
• Maintain accurate client profiles, appointment records, service notes, and follow-up information.
• Assist clients with nonclinical intake documents and general visit preparation.
• Coordinate follow-up appointments and client requests.
• Direct clinical or medical questions to appropriately licensed providers.
• Help ensure a professional and welcoming client experience before, during, and after each visit.

• Provide discreet, personalized service to designated VIP customers, field leaders, executives, and wellness clients.
• Coordinate appointments, product or service inquiries, internal resources, and follow-up activities.
• Track open requests and ensure timely resolution.
• Assist executive leadership with client-related follow-up, summaries, issue tracking, communications, and special projects.
• Exercise sound judgment and discretion when handling sensitive or high-profile matters.

• Prepare summaries, reports, follow-up lists, and internal communications.
• Coordinate information across Operations, Customer Service, Sales, Compliance, Finance, IT, and wellness teams.
• Support client outreach, appointment reminders, special projects, and office activities.
• Maintain organized and accurate electronic records.
• Assist with administrative preparation for meetings, VIP visits, wellness activities, and other business needs.
• Identify workflow or service issues and recommend practical improvements.
• Take ownership of assigned responsibilities and follow them through to completion.

• Professional fluency in spoken English and Mandarin Chinese.
• Strong written and verbal communication skills in English.
• At least two years of experience in customer service, client care, concierge service, account support, healthcare administration, direct selling,…