Dispatcher II (Experienced & Lateral

Dispatcher II

A Dispatcher II is a civilian employee of the Pleasant Hill Police Department who performs a variety of tasks in the Department's Support Services Division. The Dispatcher II acts as the Department's primary dispatcher, receiving and relaying incoming calls for emergency and non-emergency assistance; dispatching police units; operating a variety of telecommunications equipment including radio, telephone, and computer-aided dispatch systems; status monitoring, records and file maintenance in a computer-aided environment;

and entry level dispatch training. A Dispatcher II may be assigned to work various hours, shifts, holidays, weekends and overtime.

Additional duties may include, but are not limited to, the following: prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports. Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.

Have a combination of education and work experience, including a minimum of 1 year of dispatch work; 2 years general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm (net). Have knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to dispatch police units quickly and effectively;

work under pressure; exercise independent judgment; work with minimal supervision; make sound decisions in emergency situations; learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly; establish and maintain effective working relationships with other employees and the general public; operate computer-aided dispatch system, 911 emergency telephone, and other multi-line telephone systems, various law enforcement telecommunications systems, radio console with headsets and handsets, computer keyboards, cameras, intercoms, security.

Willingness to work varying shifts and radio dispatching skills.

The City of Pleasant Hill offers a competitive compensation and benefits program:

• Salary: $6,987 to $9,050 per month. Placement within the range depends on experience and qualifications.
• Sign-on Bonus:
  One-time $5,000 bonus for lateral Dispatchers. $2,500 on hire and $2,500 after successful completion of 1 year probation. The bonus is subject to taxes and is not reportable to CalPERS.
• Medical Benefits:
  Choice of coverage with Kaiser or Blue Shield. The City pays 80% of monthly premiums at each coverage level. In lieu of medical coverage, the City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) into a Mission Square 457 deferred compensation plan
• Retirement:
  CalPERS enrollment (PEPRA New Member 2% @ 62; Classic Member 2% @ 60)
• Dental & Vision Coverage:
  City-paid dental and vision coverage for employee and eligible dependents
• Mission Square Deferred Compensation & Roth IRA Plans:
  Voluntary plans available to all employees
• Life Insurance:
  City-paid life insurance coverage ($50,000)
• Long Term Disability:
  City-paid long-term disability coverage
• Medicare:
  Employees contribute 1.45% to Medicare with employer match
• Retiree Health Savings (RHS) Plan:
  City contributes $100.45 per month to the RHS Plan
• Section 125 Plan:
  Dependent care and out-of-pocket medical costs may be paid on a pre-tax basis
• Sick Leave:
  Earned at the rate of one day per month, with no maximum accrual
• Vacation:
  Earned at the rate of one day per month in the first year, increasing with service years;
  Lateral accrual rate may include years of service at former agency
• Holidays:
  City recognizes 14 paid holidays per year
• Uniform Allowance: $1,136 per year, adjusted annually per cost of living
• Shift Differential Pay: 5% of the employee's base hourly wage
• Educational Degree Incentive: 1.25% AA Degree or 60 semester/90 quarter units; 5% Bachelor's Degree or 120 semester/180 quarter units; 7.5% MA/MS Degree
• Educational Expense Reimbursement:
  City will reimburse for tuition, books and technology upgrades up to $500 per semester or quarter
• On Duty Exercise Program: 1 hour per shift
• Probationary Period:
  One year (12 months)