Installs Manager

Desired Effect ("DE") is a full‐service San Francisco Bay Area theatrical production company that offers equipment rentals for lighting, sound, costumes, and special effects, as well as full‑service design and technician services.

Desired Effect is in search of an Installs Manager. This role encompasses managing system design, product specification, and full‑service installations. Client coordination is crucial to ensure accurate project completion and client satisfaction. Comprehensive documentation must be created and maintained. Installation verification ensures projects are completed to specifications and within deadlines. All payment transactions must align with Desired Effect policies.

The right candidate will have a strong understanding of the technical systems used throughout theatrical and AV applications, be familiar with leading industry brands and products such as Shure, Chauvet, Dante, and ETC, and possess a basic understanding of networking as it applies to the AV industry.

• Engage with marketing and business development to secure new clientele.
• Identify and assess requests for proposal, quotation, and information.
• Determine whether to bid on relevant opportunities or decline.
• When appropriate, share relevant opportunities with other teams or departments.
• Engage with clients throughout projects, from initial designs and quotes to order placement and installation.
• Conduct site visits to assess needs and develop quotes.
• Develop system designs that meet client needs and support Desired Effect’s strategic growth goals.
• Ensure the creation of accurate design documentation including schematics, line drawings, drafting, as‑built drawings, and bill of materials.
• Verify that system configurations are archived when applicable.
• Supervise or lead onsite installations.
• Ensure installation technicians are thoroughly briefed on specifications.
• Directly manage install leads and technicians.
• Provide or coordinate ongoing support to the DE team during installation and to clients post‑installation as outlined in install agreements.

The Installs Manager assumes other operational responsibilities as assigned by the General Manager.

• High school diploma or GED.
• Two years of experience working with AV/theatrical technical systems.
• Organized and deadline‑oriented, with strong attention to detail and time‑management skills.
• Ability to follow directions accurately and work independently.
• Familiarity with AV industry standards and practices.

• Formal training in AV systems.
• Inquisitive about systems and how the company operates.
• Manufacturer trainings such as Dante (Levels 1‑3), Shure Audio Institute courses, Meyer System Design and Integration, or ETC Eos family programming.
• CTS‑D certification.
• OSHA 30 certification.
• Valid driver’s license and willingness to drive larger vehicles (vans and box trucks).

• MacOS
• Slack
• Google Workspace
• Trello

Location:

San Francisco, CA