Case Manager

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team!

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Child Support Case Manager to join our Des Moines team to help Iowa families successfully navigate the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

• Manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines.
• Communicate with customers and community partners including human service agencies, employers, clerk of court, and attorneys to achieve the goals of the Child Support Program through phone calls, emails, and written correspondence.
• Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs.
• Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support.
• Use Microsoft Office Programs (Excel, Word, Outlook) proficiently.
• Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

• Critical thinking skills and executing complex tasks independently.
• Customer service, including conflict de‑escalation.
• Adjust and adapt to work pressures and changing situations with ease.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication.
• Teamwork, collaboration and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits .  to see how we compare with other employers or offers by using our Total Compensation Calculator.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within…