Service Advisor - Bowser Automotive

Join the Bowser Automotive Team!

Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment? Bowser Automotive is looking for a customer-focused Service Advisor to serve as the connection between our customers and service technicians. In this role, you'll help ensure every customer receives a seamless service experience from check-in to vehicle delivery. If you have excellent communication skills, enjoy building relationships, and thrive in a team-oriented environment, we'd love to hear from you.

• Welcome customers and accurately document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates as needed.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles when necessary to verify customer concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
• Follow all Bowser Automotive safety policies and procedures.

• High school diploma or equivalent.
• Previous experience as a Service Advisor or in an automotive dealership or independent repair facility preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• ASE certification is a plus.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

At Bowser Automotive, we're committed to providing an exceptional experience for both our customers and our employees. We offer a supportive team environment, opportunities for professional growth, and a workplace where your contributions are valued.

• Competitive compensation
• Medical, dental, and vision insurance
• Company-paid life insurance
• Supplemental life and short-term disability insurance
• Paid time off
• 401(k) with company match
• Career growth and advancement opportunities