Dental Office Assistant

Business Assistant

Prairie Ridge Dental Care, located in Pleasant Prairie, Wisconsin, is seeking a Business Assistant to support our front office team. The role involves patient interaction, appointment scheduling, insurance verification, financial discussions, and office workflow coordination.

Schedule

Monday – Friday

Compensation

• $19.00 – $22.00 per hour, based on experience

Ideal Experience & Qualities

• Highly organized, dependable, and tech‑savvy
• Strong communication and empathy skills
• Ability to multitask in a fast‑paced environment
• Patient‑focused mindset and willingness to travel to other offices

Responsibilities

• Greet and welcome patients in a friendly, professional manner
• Answer phones, assist with scheduling and rescheduling appointments
• Verify insurance benefits and patient information
• Support treatment plan presentation and financial discussions
• Collect patient payments and assist with account questions
• Maintain accurate patient records and front office workflow
• Partner with clinical team members to create a positive patient experience
• Help keep the office organized and running efficiently

Requirements

• Strong customer service and communication skills
• Comfortable working with computers and dental office technology
• Organized, detail‑oriented, and dependable
• Willingness to travel to other offices as needed
• Completion of TB testing prior to starting employment

Minimum Qualifications

• Experience in a fast‑paced, customer‑centric environment
• Excellent communication and organizational skills
• HIPAA training and PHI protection compliance

Preferred Experience

• 1+ years in a dental or medical setting
• 1+ years with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds
• Attendance at virtual or in‑person training sessions as scheduled

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plan, 6 paid holidays, and PTO
• Front‑loaded education and training for professional development
• Opportunity for career growth within a stable company
• Access to on‑demand Daily Pay

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.