Center Manager

BALLAST WAX
· EUROPEAN WAX CENTER

Lead. Develop. Grow.

9250 76th St D, Pleasant Prairie, WI 53158
· In-Person
· Full-Time · $56,000–$73,000/yr

$24–$26/hr

Based on experience

+$18K/yr

Monthly performance bonuses

$56K–$73K

For leaders who hit goals consistently

You won't be managing a schedule. You'll be running a business.

As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.

• $24–$26/hr base depending on experience
• Monthly performance bonuses: $500, $1,000, or $1,500
• Goals are realistic - our managers hit them
• Total potential: $56,000–$73,000 annually
• Commission on personal sales - rewarded for leading from the front

• 30-60-90 day structured onboarding
• Mentorship from district leadership
• Ongoing training and professional development

• 2 weeks PTO
• Consistent, predictable shift structure
• One weekend shift required (not both)

• Medical insurance (55% employer contribution)
• 401(k) with employer match
• Supplemental Insurance
• Paid Time Off

• Own revenue, package, and product goals - and know your numbers
• Coach your team on guest education and confident selling
• Analyze trends and build action plans to move the needle
• Drive traffic through local marketing and brand campaigns

• Set the standard for every guest interaction - from first hello to farewell
• Resolve escalated concerns with professionalism and care
• Champion an environment guests want to return to - and tell their friends about

• Recruit, onboard, and retain top-performing team members
• Coach consistently - performance reviews, 1-on-1s, real feedback
• Build internal succession so your team has somewhere to grow
• Create a culture people choose to stay in

• Manage scheduling, inventory, payroll, and cash handling
• Track KPIs - productivity, retention, labor - and act on what you find
• Uphold cleanliness, sanitation, and brand standards without exception

• You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
• You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
• You recruit proactively. You don't wait for a job board to fill your pipeline. You know what 'good' looks like and you go find it.
• You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
• You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
• You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.

• Step 1 - Video Interview: A real conversation about your experience, style, and goals.
• Step 2 - Experience the Center:
  Visit us as a guest. See what we're about from the inside.
• Step 3 -…