Operations Coordinator

• Location 10450 72nd Avenue,Pleasant Prairie, WI, 53158,United States
• Base Pay $23.00 - $25.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Reports To:

Chief Operating Officer (COO) and designated leadership FLSA Status:
Non-Exempt Position Type:
Full-Time

The Operations Coordinator is responsible for supporting daily operational workflow, administrative coordination, scheduling support, process follow-through, and communication across Sonnenberg Consultants. This role serves as a key operational support position responsible for ensuring daily logistics are coordinated effectively and preventing routine operational concerns from escalating.

Strong organizational and time-management skills.

Excellent communication and follow-through.

Strong attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Ability to identify operational concerns and determine appropriate escalation.

Professionalism, integrity, and sound judgment.

Ability to collaborate effectively across clinical, administrative, and client service teams.

Provide scheduling support for staff and client coverage.

Monitor cancellations and coordinate appropriate coverage adjustments.

Communicate scheduling changes and operational updates to staff.

Assist with maintaining consistent daily workflow and coverage.

Ensure documentation compliance and track required deadlines.

Monitor documentation-related follow-up needs.

Communicate outstanding requirements and deadlines to appropriate staff.

Support consistent completion of required operational processes.

Monitor authorization status and related deadlines.

Track authorization needs and follow-up requirements.

Communicate authorization-related updates to appropriate team members.

Escalate authorization concerns when additional leadership or Client Services support is required.

Coordinate onboarding logistics for new staff.

Support preparation and coordination of required onboarding activities.

Communicate onboarding information and expectations to appropriate staff.

Assist with ensuring onboarding processes are completed in a timely manner.

Monitor basic operational KPIs, including:

Session completion

Authorizations

Identify operational concerns, trends, or barriers requiring follow-up.

Communicate operational updates to staff and appropriate leadership.

Support consistent process follow-through across daily operations.

Monitor staff support needs within daily operations.

Monitor room dynamics and identify operational concerns.

Provide appropriate operational support within the scope of the position.

Communicate concerns to appropriate leadership when additional intervention is needed.

Coordinate intake-related logistics with Client Services.

Support client orientations and start-date coordination.

Assist with ensuring required operational information is prepared for client start dates.

Communicate client start-date information to appropriate team members.

The Operations Coordinator is responsible for recognizing and appropriately escalating concerns requiring HR or leadership involvement, including:

Injury requiring care.

Concerns involving HR policies or procedures.

Staff concerns requiring formal HR intervention.

Safety concerns requiring leadership notification.

The Operations Coordinator is responsible for appropriate communication and escalation and does not independently determine HR disciplinary action or policy outcomes.

The Operations Coordinator is responsible for supporting the daily workflow of Sonnenberg Consultants by ensuring operational tasks are completed, communication occurs in a timely manner, and routine concerns are addressed before becoming larger operational barriers.

The Operations Coordinator is expected to:

Ensure daily workflow runs smoothly.

Prevent small operational issues from escalating.

Maintain consistent follow-through on assigned operational processes.

Communicate relevant operational updates to staff and leadership.

Support collaboration between clinical, administrative, and client services teams.

Maintain professionalism, accountability, and organizational standards.

Coordinate assigned administrative and operational tasks.

Track deadlines and required follow-up.

Maintain accurate operational information.

Participate in meetings as assigned.

Support organizational initiatives and perform additional operational duties as assigned.

Ability to work within clinic, school, home, and community settings as assigned.

Ability to sit, stand, walk, bend, kneel, and use computers for extended periods.

Ability to move throughout the work environment to monitor staff support and room dynamics.

Ability to safely perform the physical demands of the position, including lifting up to 20 pounds on a…