Customer Experience Agent

Job Position:
Customer Experience Agent

Location:

Walworth, WI 53184

Pay Rate: $22.00/hr

Shift: 1st shift, Mon-Fri, 8:00 a.m to 5:00 p.m.

Description:

We are seeking a seasoned, highly polished professional to serve as a Customer Experience Agent within our organization. This is not a traditional customer service role. It is a high-visibility, relationship-driven position responsible for stewarding consignors and bidders through every stage of the auction lifecycle with precision, discretion, and executive-level professionalism. Our customers entrust us with high-value collector vehicles and expect white-glove service at every touchpoint.

The individual in this role will operate as a trusted advisor and brand representative, ensuring each interaction reflects the professionalism and standards of a nationally respected auction company. This role requires sound judgment, operational rigor, and the ability to navigate complex, time-sensitive situations with confidence and composure.

• Serve as the primary relationship manager for consignors and registered bidders from initial engagement through post-auction settlement.
• Provide proactive, high-touch communication that builds trust and reinforces brand confidence.
• Anticipate client needs and remove friction points before they escalated.
• Oversee the accuracy and completeness of vehicle documentation, contracts, and auction materials.
• Ensure consignments and bidder approvals progress efficiently and in alignment with auction timelines.
• Manage financial documentation, settlements, and client payouts with exceptional attention to detail and confidentiality.
• Exercise independent decision-making authority in resolving complex client matters.
• Navigate sensitive conversations with diplomacy and professionalism.
• Collaborate cross-functionally while maintaining ownership of the client outcome.
• Partner closely with Consignment Sales, Accounting, Titles & VIN Administration, and Vehicle Marketing to ensure a seamless client journey.
• Communicate clearly across departments to align priorities and drive timely execution.
• Identify process inefficiencies and propose scalable improvements that elevate the overall client experience.
• Oversee accurate reconciliation of transactions and timely distribution of titles and sale

• 7+ years of experience in high-touch client services, relationship management, hospitality, financial services, or a comparable professional environment.
• Demonstrated ability to manage complex client interactions with discretion and sound judgment.
• Exceptional written and verbal communication skills with a refined, professional tone.
• Strong operational discipline and meticulous attention to detail.
• Proven ability to manage multiple priorities in deadline-driven environments.
• Proficiency in digital systems and CRM platforms (Salesforce or comparable systems preferred).
• A strong sense of ownership, accountability, and personal standards of excellence.
• Experience in auctions, automotive, luxury goods, or other high-value asset industries.
• Background working with high-net-worth clientele.
• Bachelor’s degree or equivalent professional experience.