Customer Service Representative

We are seeking a Customer Service Representative to provide our customers with best‑in‑class response time and ease of doing business.

The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.

• Be the inside face & primary contact for Customers and Clients for Steridose Products
• Answer customer inquiries via phone and email
• Provide product quotes to customers for new equipment and spare parts
• Intake all RFQs and follow the RFQ filing system
• Turn RFQs into formal quotes using ERP system (M1)
• Process customer PO’s; entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
• Obtain accurate information relating to shipment dates and expected delivery
• Monitor scheduled ship dates to ensure timely delivery and expedite as needed
• Investigate, respond to, and solve customer concerns and complaints
• Research billing and shipping issues
• Communicate and coordinate with colleagues as necessary
• Will handle other projects and responsibilities in other departments as needed
• Other duties as assigned

• Excellent interpersonal and customer service skills
• Shipping knowledge and experience (international and domestic)
• ERP experience using M1 highly preferred
• Proficient with MS Office Suite and Outlook
• Two‑year associate degree in communications or business (Bachelor’s Degree Preferred)
• 3‑7 years of previous related experience in industrial manufacturing highly preferred

• Prolonged periods of sitting at a desk and working on a computer

• Competitive Base Salary and annual bonus target
• Company‑subsidized Health, Dental and Life/Disability Insurance (covered by company), HSA/FSA
• Retirement savings plan (401k) with net 4% employer match
• Industry leading profit share program
• Unique schedule / summer days