IT Service Desk Technician

Pleasant Prairie, United States | Posted on 12/03/2025

A leading North American distributor is conducting a confidential search for an IT Service Desk Technician to support a high-volume e-commerce and distribution environment. Join a fast-paced technology team and play a key role in keeping critical systems running smoothly.

• Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues.
• Create and manage incident tickets, escalating to the appropriate support groups as needed.
• Lead or assist with major IT incident management to quickly resolve business-impacting issues.
• Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution.
• Conduct user account setup, security maintenance, and systems monitoring.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 3+ years of IT service desk or data-center operations experience.
• Data Clear Certification (or equivalent recognized data-security credential) required.
• Proficiency with ITIL-compliant service management platforms (Service Now preferred).
• Experience in incident, change, and problem management across multi-location data centers.

• Complete health insurance and 401(k) with 6% employer match starting day one.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.