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Technical Support Intern
Job in
Pleasant Prairie, Kenosha County, Wisconsin, 53158, USA
Listed on 2026-02-17
Listing for:
Rehrig Pacific Company
Full Time, Seasonal/Temporary, Apprenticeship/Internship
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
IT Support, Technical Support, Data Analyst, Cloud Computing
Job Description & How to Apply Below
Interested in AI, machine learning, and IoT technologies and how theyre used in real-world applications? Rehrig Pacific is looking for a Technical Support Intern to support our innovative Vision Object Recognition (VOR) and smart-enabled lift solutions.
This full-time, hybrid summer internship offers hands-on experience working with both software and hardware, including time at a manufacturing facility. Youll collaborate with our Delivery Solutions Support Team and cross-functional partners to see how technology drives supply chain and delivery efficiency.
What Youll Do
Hardware & Software Support
* Troubleshoot customer data and software-related issues.
* Assist with basic hardware troubleshooting.
* Support communication layer issues (cellular, Wi-Fi, and networking).
* Use SQL queries to research and resolve common technical problems.
Implementation & Configuration
* Install and configure device firmware and software.
* Assist with system setup, data loads, and API configurations.
* Monitor daily files, review product SKU lists, and identify exceptions.
System Monitoring & Testing
* Participate in quality assurance (QA) and user acceptance testing (UAT).
* Validate software deployments and updates.
* Review daily system health metrics and KPIs to identify trends.
Customer & Technical Support
* Create, track, and resolve customer cases in Salesforce Service Cloud.
* Gain exposure to Salesforce modules such as Asset Management, Knowledge, and Case Management.
* Create knowledge-base documentation for internal teams and customers.
Technologies Youll Be Exposed To
* Microsoft SQL
* Linux / Ubuntu Core
* AWS (S3, Quick Sight, APIs)
* Datadog
* Salesforce
* Machine Learning & data models
* RFID and GPS technologies
What Were Looking For
* Currently pursuing a degree in Engineering, MIS, Computer Science, Data Science, Business, or a related field.
* Ability to work independently while managing multiple priorities.
* Strong problem-solving and analytical skills.
* Excellent verbal and written communication skills.
* Ability to quickly learn and apply new technologies.
* Proficiency in Microsoft Excel.
* Exposure to SQL Server or database technologies is a plus.
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