IT Onsite Support Technician - Roaming

Compensation: USD 65,000 - USD 70,000 per year

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally.

Working at Arvato means:
Together, we’re on it.

Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you’ll be the first point of contact for onsite technical assistance. In this role, you’ll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We’re looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we’d love to have you on our team.

• Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.
• Research and answer questions, troubleshoot problems, and maintain workstation and LAN performance.
• Provide answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
• Assist customers via phone, email, chat, and onsite support.
• Meticulously and analytically capture customer interactions and close out submitted trouble tickets in a timely manner; escalate and track issues beyond onsite scope or expertise.
• Manage onsite support tickets within the service level.
• Respond to customer issues via phone, email, chat, and onsite support.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by the customer.
• Document customer interactions.
• Escalate issues to the next tier as needed.
• Install, modify, and repair computer hardware and software.
• Monitor the site to identify and resolve issues proactively.
• Oversee customer communication through to resolutions.

• Available to travel 100% of the time to set up new office spaces.
• Minimum 2 years of experience working with RF guns.
• Minimum 2 years of experience with network configurations.
• Familiarity with Azure Active Directory.
• Experience in a Windows 11 environment.

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.