Account Manager, Sync

At Primex, part of the Primex Family of Companies, we design and deliver intelligent, connected solutions that help organizations operate smarter and safer. Our innovative Sync and Sense product lines power the infrastructure behind precision, reliability, and compliance in critical environments:

• Primex Sync provides precise time-synchronization systems that keep entire facilities—hospitals, school districts, and manufacturing plants—running on schedule.
• Primex One Vue Sense delivers IoT-based environmental monitoring for temperature, humidity, and differential pressure, protecting assets, ensuring compliance, and maintaining operational safety.

Together, Sync and Sense form a scalable IoT ecosystem that simplifies compliance, streamlines operations, and offers peace of mind to organizations nationwide.

At Primex, we believe in combining innovation with integrity. Our culture is built on collaboration, accountability, and continuous improvement. We value open communication, work/life balance, and creating an environment where people feel trusted, supported, and empowered to make an impact.

Why You’ll Love Working at Primex:

• You’ll be part of a company that’s shaping the future of IoT-enabled facility management.
• You’ll collaborate with a talented, cross-functional team that thrives on solving complex challenges.
• You’ll experience genuine flexibility through a remote-friendly environment that values outcomes over hours.
• You’ll work in a culture rooted in respect, teamwork, and shared success.

Our Core Values
:

• Customer Obsession: Insight driven by walking in our customers’ shoes. Ask questions. Get things done.
• Getting Things Done: A “can-do” and “will-do” attitude. Persevere and deliver.
• Improve the Business: Perpetually unsatisfied with the status quo; we strive for a better tomorrow.
• Mutual Respect: Collaborative people with a positive attitude.
• Work/Life Balance: Genuinely caring about people first.

We are seeking a motivated and customer-focused Account Manager to manage and grow relationships with our key clients. The ideal candidate will be responsible for ensuring client satisfaction, identifying opportunities for upselling and cross-selling, and driving revenue growth within their sales region. This role requires a desire to exceed quota, excellent interpersonal skills, a proactive approach to client engagement, and a strong ability to navigate complex customer needs.

1. Client Relationship Management

• Serve as the primary point of contact for assigned clients, fostering trust and loyalty.
• Regularly meet with clients to understand their goals, challenges, and evolving needs.
• Ensure timely and effective resolution of client issues by coordinating with internal teams.

2. Account Growth and Retention

• Identify upselling and cross-selling opportunities
• Collaborate with sales and marketing teams to present new solutions tailored to client needs.

3. Strategic Account Planning

• Develop and execute account plans for key clients, focusing on long-term growth and success.
• Monitor and analyze client installations to identify improvement areas and value-add opportunities.
• Partner with internal stakeholders to align strategies and resources with client objectives.

4. Operational Excellence

• Maintain accurate and up-to-date client information in CRM and other tools.
• Ensure all client activities are well-documented and reported for organizational transparency.

5. Reporting and Insights

• Prepare regular updates on account performance, client feedback, and revenue forecasts.
• Share insights with leadership to inform broader account management and product strategies.

Required Skills and Experience

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, new business, or a related quota carrying role.
• Proven ability to manage multiple clients and projects simultaneously.
• Strong interpersonal and communication skills, with a focus on relationship-building.
• Proficiency in CRM software (e.g., Salesforce), as well as sales enablement and reporting tools.

• Familiarity with account planning methodologies (e.g., BANT).
• Analytical mindset with the…