Enrollment Specialist

• Process enrollment, eligibility, and disability documentation for union members
• Provide excellent customer service by phone and in person
• Communicate benefit policies, regulations, and program requirements clearly and professionally
• Review and process plan applications and related documents
• Support compliance and respond to legal inquiries (e.g., child support orders)
• Perform lobby reception duties as needed
• Maintain accurate data entry and records across systems
• Assist with reports, special projects, and department-wide initiatives
• Work collaboratively with supervisors, managers, and the Associate Director of Benefits

• 2+ year of experience in an employee benefits or related administrative environment
• Strong organizational
  , communication
  , and customer service skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and general computer applications
• Excellent written and verbal communication skills across phone, email, and in-person interactions
• Ability to multi-task
  , prioritize, and meet deadlines in a high-volume environment
• Calm, self-motivated, and professional under pressure
• High level of accuracy, detail orientation, and analytical thinking
• Ability to work independently and as part of a team
• Commitment to confidentiality and responsible handling of sensitive information
• Strong interpersonal skills for working effectively with members, employees, and other departments

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers