Service Account Manager

Service Account Manager page is loaded## Service Account Manager locations:
Pleasanton, CAtime type:
Full time posted on:
Posted Todayjob requisition :
R-100702
** WHAT YOU’LL BE DOING (and doing well!)
*** Manage assigned service customer accounts, meet or exceed financial targets, and provide outstanding customer satisfaction and retention.
* Manage time between on-site/off-site customer interactions and back-office responsibilities.
* Understand the company’s entire service and product portfolio to best advise customers and ensure they meet their business goals.
* Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
* Develop service delivery plans with the customer to provide service agreement scope of work.
* Participate in the development of a master schedule to deliver service for all customers in the service area.
* Lead quality assurance activities that will support service agreement renewals.
** WHAT WE LIKE ABOUT YOU
*** Fire-specific NICET Level 1 certification required; NICET Level II preferred.
* Excellent organizational and interpersonal skills.
* Experience with National Fire Protection Association codes, including Fire Alarm, Fire Suppression, and Sprinkler.
* Proficient in Microsoft Office and business software systems.
* Effective communication skills, both verbal and written.
* Possess valid CA driver’s license.
** WHAT WE’RE BRINGING TO THE TABLE
*** Competitive salary based on qualifications.
* Paid time off plan and holidays.
* 401(k) matching.
* Short-term and long-term disability.
* Medical, dental, and vision plans with options.
* Life insurance
* Company cell phone, laptop, and vehicle.
* Professional career development opportunities $100K to $120K annually DOE“Sciens” is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.
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