Managerial Consultant III

Overview

TPMG (The Permanente Medical Group) Consulting services is TPMG's regional (NCAL), internal consulting group. We collaborate with groups inside and outside the organization to shape and build strategy for region-wide goals. Business Consultants consult on performance improvement, strategy, change management, program development and implementation and communication strategies. The team leads quality improvement projects that will scale across the Northern California Region, positively impacting healthcare delivery for millions of people.

Together with clinical and consulting partners, this role will plan for and conduct meetings, create action plans, manage projects, organize and drive work, request and interpret data, liaison with others, and develop materials to present in front of clinicians, operational leaders, peers and executives to achieve strategic initiatives.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work;
  
  helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or work streams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables;
  
  developing a menu of solutions for ambiguous requests; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
• Contributes to business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior leaders to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; developing strategic roadmaps for solution development and deployment; collaborating with cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics;
  
  refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; and delivering and promoting strategic vision and objectives to team members.
• Develops requirements for mid-to-large-scale business, process, or system solutions within assigned or across business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
• Develops and implements business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; engaging stakeholders to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management…