Senior Manager of Revenue Operations

Responsibilities

• Lead revenue operations across sales operations, revenue planning and analysis, shared marketing operations, and broader commercial operational needs.
• Own lead management processes, including routing, assignment logic, follow-up expectations, lead progression, and visibility into response and conversion performance.
• Monitor sales activity, pipeline movement, opportunity progression, and CRM adoption to identify stalled deals, missing follow-through, and breakdowns in the sales process.
• Develop and maintain revenue projections, pipeline reporting, performance dashboards, and early-warning indicators for sales and executive leadership.
• Provide hands-on operational support to sales leaders and individual contributors by resolving system and process issues, improving workflows, and ensuring teams have reliable information to move opportunities forward.
• Partner with marketing on shared operational responsibilities, including CRM cleanliness, tracking, UTM governance, database quality, and marketing-to-sales handoffs.
• Evaluate and improve the revenue technology stack, integrations, workflows, automation, and reporting infrastructure to reduce manual work and improve data reliability.
• Use AI and automation to support data enrichment, account and contact research, record maintenance, workflow efficiency, and improved commercial insight.
• Address broader commercial operational needs as they arise, particularly where unclear ownership, disconnected systems, or incomplete processes are limiting execution.
• Document revenue processes, definitions, operating rules, and system requirements to establish consistent practices across teams.

• Business Insight:
  Applying knowledge of business and the marketplace to advance the organization's goals.
• Manages Complexity:
  Making sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
• Optimizes Work Processes:
  Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Resourcefulness:
  Securing and deploying resources effectively and efficiently.
• Tech Savvy:
  Anticipating and adopting innovations in business-building digital and technology solutions.
• Engaged:
  You share our values and possess the essential competencies needed to thrive at Redica, as outlined here: