Child Support Specialist

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires will only be accepted online.

THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County.

ACCSS’s core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well‐being of families throughout Alameda County.

Alameda Child Support Services’ culture and business operations are shaped by the following key principles:
Family Focused:
Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce:
Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence:
Focus on the highest level of performance and efficiency in our service delivery.

Innovation: Meet the needs of families through creative solutions.

Collaboration:

Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click

HERE. For more information about the State of CA Child Support, click

HERE. THE POSITION Under close supervision at the lower level and general supervision at the higher level, Child Support Specialists perform a wide variety of child support duties; manage an assigned caseload; locate and interview parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; negotiate, collect and arrange for support payments of court ordered child support, prepare cases for court hearings, attend hearings as necessary;

and perform related work as required. For more detailed information about the job classification, please visit:
Child Support Specialist I (#1401).

• Education:
  
  Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.
• Experience:
  • I. The equivalent of one year of full‑time experience in the class of Child Support Assistant II, or in an equivalent or higher level class in the Alameda County classified service.
  • II. The equivalent of two years of full‑time experience in the class of Customer Service Representative, or in an equivalent or higher level class in the Alameda County classified service.
  • III. The equivalent of two years of full‑time experience in a public contact position with responsibility for performing any combination of the following as the primary element of work performed: interviewing applicants or case participants, exchanging detailed verbal information with customers, communicating with employers/customers to elicit information, and interpreting and applying policies, laws or regulations.
• Education:
  
  Possession of a bachelor’s degree from an accredited…