Customer Success Manager

Overview

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises, and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting-edge technology, big data, machine learning, and AI to bring together OEMs, retailers/dealers and consumers. Tekion employs close to 3,000 people across North America, Asia and Europe.

Geographic Areas of Consideration include:
Maryland, Virginia Area, Minnesota Area, Atlanta, Nashville and Chattanooga Area Only

Experience 5+ YEARS OF DEALERSHIP OR WORKING WITH AUTOMOTIVE SOFTWARE IS REQUIRED

The first and most important role a Customer Success Manager (CSM) in the Growth Stage is to develop a positive, trusting relationship with our dealer customers. To achieve that, CSMs handle a variety of tasks both internally and on the customer-facing side of operations. They are responsible for ensuring the dealer adopts the solution, understands its value, and sees measurable impact on revenue.

CSMs should be proactive in identifying how our platform can be best utilized to meet each dealership s unique needs.

CSMs manage a wide array of responsibilities across multiple dealer accounts. Day-to-day activities will include but are not limited to the following:

• Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
• Handling dealer inquiries and communications
• Analyzing customer data to improve the experience
• Evaluating and improving tutorials and support infrastructure
• Mediating between dealer contacts and internal teams
• Resolving customer requests and concerns through cross-functional partnership
• Recommending solutions or products to enhance dealership operations
• Anticipating customer needs based on product roadmap or projects
• Demonstrating value internally and externally to promote growth and retention

CSMs within the Growth Stage drive accountability and trust through open communication and frequent touchpoints, including monthly, quarterly, and bi-annual business reviews. These meetings cover updates, timelines, solutions, customer operational goals, and evolving needs. Consistent execution builds long-term relationships and proves value to both the customer and the company.

Success in this specific Growth Stage role requires a blend of interpersonal, analytical and operational skills. CSMs must be adaptable, proactive, and capable of managing complex customer relationships while driving meaningful outcomes across each stage of the customer journey:

• Superb communication and interpersonal skills
• Adaptable and quick to absorb and apply new information
• Strategic thinker who embraces frequent change
• Experience in customer-facing or customer service roles
• Understanding of Customer Success methodologies
• Highly organized, detail-oriented, and self-motivated
• Ability to travel up to 50% for onsite dealership visits and events

CSMs play a mission-critical role in the growth and health of our business. They serve as trusted advisors, combining cross-functional collaboration, customer empathy, and data-driven insights to deliver consistent value and long-term impact.

• Experience in customer success and/or post sales delivery and enablement experience.
• Automotive experience of 5+ years in dealership and/or automotive software is required with strong knowledge of the DMS
• Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc.
• Experience with CRM systems such as Salesforce.
• Strong familiarity with BI tools such as Tableau, Looker, Power
  
  BI preferred.
• Demonstrated problem-solving and critical thinking skills with a results-oriented mindset.
• Strong time management and organizational skills with high attention to detail.
• High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success.
• Strong communication (written and verbal) skills to both external and internal audiences

• Experience with the ARC platform.
• Strong communication and coaching skills.
• Deep product knowledge and ability to translate technical workflows into business value.
• Analytical mindset for interpreting performance data.
• Collaborative and adaptable in a fast-paced environment.
• Results-oriented with a focus on retention, adoption, and advocacy.
• Highly organized and process-driven with attention to detail.

• Please note that visa sponsorship is not available for this position.

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO,…