Eligibility Enrollment Specialist

Eligibility Enrollment Specialist - Premium customer service
- Personality plus!

Bilingual Spanish $30/hour- immediate hire!

Providing one-on-one premium eligibility enrollment support for health and welfare benefits. This position requires full-time dedicated and reliable attendance. Small fast-paced call center environment. Personality for multi-tasking, strong work ethic, able to take direction, support other team members in the department and positive team player will excel in this role!

• Coordinate enrollment packet preparation
• Detailing notes regarding eligibility, benefits, authorizations, and copay programs are up to standard
• Excellent problem-solving skills
• Execute timely mailing and processing of applications, meeting deadlines
• Ability to multi-task and be flexible to follow through with additional duties when asked
• Be a positive team player and motivated self-starter
• Organization, detail-oriented
• Under pressure maintains a positive and courteous phone attitude
• Speak with investors and contact external clients of high-level importance
• Collaborate with other teams to resolve any issues or concerns as necessary
• Provide outstanding customer service to members and develop and maintain positive working relationships with staff from other departments and with vendors;
  Respond to members' inquiries regarding benefits.
• Communicate and work effectively with colleagues;
  Respond to email inquiries promptly.
• Assist with Eligibility, Benefits, Authorization, and Copay related projects as assigned by management.
• Follow written and verbal directives from management;
  Assists with other related responsibilities as requested.
• Work on site in Pleasanton, CA, Monday-Friday, full time dedication required.
• Fast paced customer service environment, experience needed.
• Excellent written and communication skills in English and Spanish.
• Proficient and experienced in Microsoft Word and Excel.
• Must be able to pass background check and drug screen.
• Must pass pre-employment Microsoft Word and Excel test/assessment.

Union wages and benefits once hired full time!