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Customer Service Representative

Job in Pleasanton, Alameda County, California, 94566, USA
Listing for: TEC Group, Inc.
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 25 - 34 USD Hourly USD 25.00 34.00 HOUR
Job Description & How to Apply Below

This range is provided by TEC Group, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $34.00/hr

Executive Search Manager
-Recruitment and Sales Specialist

Overview

We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion.

Key Responsibilities
  • Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location.
  • Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience.
  • Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow.
  • Manage the service calendar and daily job board to optimize productivity.
  • Enter accurate notes and updates in the service system.
  • Assist with follow-up calls, estimates, and warranty documentation when needed.
Qualifications
  • 2+ years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical).
  • Excellent communication, organization, and multitasking skills.
  • Strong computer proficiency; comfortable using scheduling and CRM systems.
  • A positive, team-oriented mindset with a focus on customer satisfaction.
  • Ability to stay calm and professional in a fast-paced environment.
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Wholesale Hardware, Plumbing, Heating Equipment

Benefits

Medical insurance
Vision insurance
401(k)

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