Customer Service Representative

Immediate Employment

Full-Time Non-Exempt Position

• Payrangefrom $35.00-$40.00hourly
• Reporting location:
  
  Pleasanton CA
• Mustresideinthe Bay Area
• Inbranchposition
• Reportstothe Inspection Supervisor
• Acceptingapplicationsthrough
  10/10/2026

Pyro Comm Systemswasfoundedin Huntington Beach ,CAin
1980byMichael Donahueandquicklybecameoneofthepremierfirealarmcompaniesin Southern California .The company'sfocuswasprovidingqualityinstallationsandservicetocontractors,end-users,andpropertymanagers.

Manyoftheemployeeshavemorethan
20yearsofservicewith

Pyro Comm Systems .In1996,Pyro-Comm Systemsopenedtheirsecondofficein Carlsbad ,CAtosupportclientsthroughoutthegreater San Diegoarea .In2010,Pyro-Comm Systemsopenedathirdofficeinthe San Francisco Bayareatosupportclientsthroughout Northern California .

Pyro Comm Systemshasbeeninvolvedinthedesign ,engineering,andinstallationphasesof

Fire/Life Safety,Healthcare Communications,Security Intrusion,Voice&Data,CCTVand Access Control Systemsonthousandsofprojectswith Owners ,Engineers,Developer sand General Contractors .From design,engineering,andcodeconsulting,Pyro-Comm Systems provides"value added"services to

Professional

Engineers&,Architects,Developers,Contractors,andEndUsers.

The Customer Service Coordinatorprovidesadministrativeandoperationalsupportina service environment
,managingcustomerservicecalls,dispatching technicians,processing invoices,andsupportingfieldoperationsforfirealarm.

Thisroleensuressmoothcoordinationbetweenserviceinspectionteams,customers,andinternaldepartments.

• Handleincomingcustomercallsandemailsregardingservice,maintenance,andinspectioninquiries
• Customerandtheservicetechnicians'mainpointofcontact
• Coordinatewithconstructionprojectmanagers,property managers,andothervendors
• Scheduleanddispatchinspectiontechnicians(#ofpeopleforeachlabortype,time,&day)
• Creationandclosingofworkordersinservicedepartmentsystem
• Attendopenworkordermeetingstoassistinschedulingreturnvisitstosites
• Maintainserviceinspectionrecords,jobfiles,andprojectdocumentationformultiplesites
• Trackopenserviceinspectionticketsandfollowuptoensuretimelycompletion
• Prepare,review,andprocessinvoicesaccuratelyandpromptly
• Supportinspectionsupervisorwithreporting,documentation,andadministrativetasks
• Ensurecompliancewithcompanypolicies,safety procedures,andindustrystandards
• Goodattendanceandpunctuality,withabilitytoworkovertimeifneeded
• Assistwithvariousadministrativetasksasneeded

• Minimumof2+yearsofadministrative,dispatching,orcustomerserviceexperienceinconstruction,firealarm,security,ERRCS,orMDUenvironments.
• Professional demeanor,abletointeractwithotherswithtactandrespect
• Excellent organizational,multitasking,andcommunicationskills
• Basic Microsoft Exceland Word skills ,inadditiontouseofOutlook
• Abilitytolearnquicklyandadapttodifferentcomputer/software systems
• Team-orientedwithacustomer-first approach
• Positive Attitude
• High School Diplomaor GED required
• Valid driver'slicensewithgooddrivinghistory

• Sitting-Constantly(6-8hours/daily)
• Walking-Occasionally(0-3hours/daily)
• Standing-Occasionally(0-3hours/daily)
• Standing on Ladder-Occasionally(0-3hours/daily)
  Bending(Neckand Waist)-Occasionally(0-3hours/daily)
• Twisting(Neckand Waist)-Occasionally(0-3hours/daily)
• Lifting0-20
  
  Lbs.
  
  -Occasionally(0-3hours/daily)
• Carrying0-20
  
  Lbs.
  
  -Occasionally(0-3hours/daily)

• Medical,Dental,Visionand Life,insurance plans-employeecontributionsrequired
• Basic Life/AD&DInsuranceand
  
  Long-Term Disability Insurance -coveredbytheemployer
• DiscountedAFLACisavailableattheemployee'sexpense
• 401K Retirement plan
• Vacation days,dependentontheposition
• CApaidsickleaveearnedattherateperCAstatelawrequirements
  
  Paid holidays:
  
  New Years Day ,Memorial Day,Independence Day,Labor Day,Thanksgiving,andthedayafter,Christmas Day

Pyro-Comm Systems,Inc.isanequalopportunityemployer.

Allqualifiedcandidateswillbeconsideredregardlessofrace,color,religion,national origin,sex,genetic information,age,disability,orveteranstatus