Component Manufacturing Technical Sales Engineer

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Technical Sales Engineer, you will play an integral role, supporting the growth of new and existing client relationships by providing pre- and post-technical sales support for current and prospective customers. As a product expert, you breakdown and understand a customer's business needs, requirements, and pain points and translate those interactions and issues into seamless integrations of Simpson products and solutions.

You have knowledge and understanding of technical and non-technical building challenges experienced by builders, developers, structural engineers, and architects and can provide input on solutions. You have experience within the Component Manufacturing space and understand the impact and functions of a CM role within the business.

WHAT YOU'LL BE DOING
(% of Time)

Act as a partner between our customers and our sales and delivery teams in project requirements. You will assist with the gathering, scope, creation, budget, and timeline estimations. This role will also provide technical pitch support, and ongoing project support throughout the customer lifecycle. Will lead customer demonstrations and technical support. Work collaboratively across multiple departments and levels providing mentorship and seamless handoff of customer account at the optimal time.

(30%)

You are a leader and a key contributor to the development process of products/ solutions, providing input on the product's technical features and functionality. You have a strong understanding of our products' technical features and functionality, and you stay updated on the latest industry trends and advancements. You provide valuable feedback from customers to the product development team to influence future product enhancements.

You understand our customer's business requirements, needs, and pain points and translate those interactions and issues into actionable solutions. Effectively communicate and resolve customer pain points. Understand the needs of and Influence customers, owners, developers, general contractors, and architects to incorporate Simpson products/ services into their business. (30%)

You will lead in providing exceptional end-to-end software implementation services. This could include acting as project manager and solutions consultant, developing and managing implementation schedules, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring system, and developing, documenting, and facilitating end-user training. (30%)

You will provide ongoing post-implementation support and training in Component Solutions integrated software systems. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• Bachelor's degree and/or Architectural Technology, Civil Engineering Technology or Engineering Design/ Drafting Diploma preferred.

• 5 years' experience with design and engineering of prefabricated metal plate connected wood trusses and EWP. Understanding of wood framed construction practices and details. Knowledge of Provincial and National building codes.

• Knowledgeable of all phases of the Software Development Life Cycle (SDLC), including technical and design discovery exercises, design/UI/UX exercises, development, quality assurance, user acceptance testing, and project management

• Math:
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply…