Pharmacy Operations Manager

Responsibilities

• Accountable for day-to-day non-clinical pharmacy operations, ensuring efficient workflow and a positive patient experience; serves as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions; supervise pharmacy technicians and cashiers under pharmacist supervision in accordance with company policies, laws, regulations and business ethics.
• Select, schedule and develop pharmacy technician personnel; lead training, coaching and performance management; make decisions regarding discipline and termination.

• Engage customers and patients by greeting them and offering assistance with products and services; resolve complaints and answer non‑clinical questions to ensure a positive experience.
• Build strong relationships with customers by anticipating needs and proactively offering services to enhance healthcare offerings.

• Assist pharmacist in patient care delivery—registration, prescription data entry, medication preparation, counting, and verification (where allowed by law).
• Complete patient and physician calls under pharmacist supervision (where allowed by law).
• Assist with healthcare service offerings including administering vaccines, health screenings and other allowed services.
• Delegate, direct and assign non‑clinical work within company policies, state and federal regulations; hold others accountable for efficient workflow.
• Prepare and file reports and records required by the company and government agencies.
• Manage core pharmacy workflow, drive excellence, coordinate daily schedules, recommend hour allocations, and ensure a clean, organized environment.
• Exercise independent judgment for compliance and execution of all business administrative activities and inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Complete non‑clinical patient calls.
• Drive new technology and process roll‑outs, champion change and engage the team in action planning.
• Ensure proper operation and maintenance of pharmacy equipment; collaborate on record‑keeping and security safeguards.
• Adhere to Walgreens policy on Good Faith Dispensing during prescription‑dispensing activities and communicate errors to the pharmacist.
• Maintain and apply knowledge of company asset‑protection techniques; support diversion monitoring and report concerns.
• Communicate prescription errors to the pharmacist and adhere to company policies and the Continuous Quality Improvement Program.
• Ensure accurate processing of insurance claims, resolve customer issues and prevent payment rejections; follow‑up with insurers and providers and participate in third‑party audits.
• Assist Store and Pharmacy Managers in analyzing and improving pharmacy financials, operational quality and customer service.
• Manage Community Outreach Portal, coordinate off‑site immunization clinics and community events, and build relationships with retail partners.

• Lead performance management of technicians, recommending discipline or termination; enforce constructive discipline policy; ensure compliance with state and federal laws.
• Hold technicians accountable for attendance, timeliness and performance; engage team members and action plan.
• Hire, onboard, train and schedule technicians; monitor training completion and enforce scheduling policies.
• Identify operational knowledge gaps among team members and support training via hands‑on or learning modules.
• Assist the Pharmacy Manager in ensuring all pharmacy and team member certifications are active and in compliance with regulations.
• Ensure proper procedures for selection, recruitment, record retention and training as required by company policy and law.

• Maintain PTCB certification through the designated training program and/or state required certification/registration.
• Enhance and apply current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits and training such as LTMP e‑modules as required by the company.
• Seek professional development through self‑monitoring, constructive…