Business Travel Sales Manager - H

California
11920 Dublin Canyon Road
Pleasanton, CA 94588, USA

Compensation: $39.79/hour plus potential quarterly incentives and overtime eligible.

This role will generate a high profile and quality perception in the marketplace. An ideal candidate will be responsible for generating guest room and other revenues as described by the General Manager. Also responsible for maximizing profitability and ensuring overall guest satisfaction

• Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
• Solicit new and repeat guest room and meeting business. Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, and meeting details.
• Show client meeting spaces and other areas of the hotel, as applicable
• Host clients at the hotel, so they can experience outlets firsthand
• Make outside sales calls minimum 4 hours daily (3-days a week), and tele market to obtain business. Also utilize site inspections and on-site luncheons to book business.
• Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
• Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
• Negotiate transient rates with clients on an annual and on-going basis.
• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
• Follows up on the progress of clients booked, such as room night pick up to ensure maximum occupancy.
• Personally meet with VIP guests and clients to ensure their needs are met and to gather feedback.
• Generate “thank you” notes to clients with prompt follow up of negative client feedback as necessary.
• Follow up on bookings and solicit repeat business.
• Represent hotel in community affairs and industry related events.

• Participates in the marketing plans, promotions and services.
• Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. Also prepares weekly expense reports.
• Understand and adhere to budgeted wage and hour limitations for associates.
• Attends department meetings and as needed, attends interdepartmental meetings.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Route associate commendations received from guests to the person responsible for assembling the daily packet.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Follow supervisor’s instructions and completes other duties as directed or assigned.
• Participate in Hotel Manager on Duty Program.

• Ensure all associates are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Assist the department manager with implementing the proper training program.
• Assist with new hire training.

• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure…