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IT Project Manager IT Support

Head of Reliability Operations & ITIL Transformation

Job in Pleasanton, Alameda County, California, 94566, USA
Listing for: Gap Inc.
Full Time position
Listed on 2026-04-20
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading American retail company based in Pleasanton seeks a Senior Director of Reliability Operations. This strategic leader is responsible for ensuring the reliability and performance of the enterprise technology ecosystem, overseeing ITIL-based service management, and driving operational excellence through automation and observability. Candidates must have over 10 years in operational transformation, deep expertise in ITIL frameworks, SRE principles, and strong leadership skills.

Benefits include a competitive salary, discounts on merchandise, and extensive health plans.
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