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Technical Support IT Support

R&D Support Engineer — Hybrid Cloud & Federal Enclave

Job in Pleasanton, Alameda County, California, 94566, USA
Listing for: Smarsh
Full Time position
Listed on 2026-05-16
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 140000 - 155000 USD Yearly USD 140000.00 155000.00 YEAR
Job Description & How to Apply Below
Smarsh is looking for an R&D Support Engineer in Pleasanton, CA, to bridge R&D, Customer Support, and QA. This role involves troubleshooting complex issues in both federal enclave and AWS environments. Key responsibilities include leading root cause investigations, monitoring production performance, and improving internal processes. Candidates should have 3+ years of experience in technical support and strong troubleshooting skills. The position offers a salary range of $140,000 - $155,000 annually.
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