Gap Inc. Senior Strategy Manager - AI & Enablement

Overview

About Gap Inc. Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea — that we all deserve to belong, and on our own terms — is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly?

Join our team.

• Collaborate with the enterprise teams to deliver the strategy, prioritization, and roadmap for AI driven enterprise enablement, spanning employee-facing tools and enterprise platform capabilities across all Gap Inc. brands and functions.
• Lead efforts across enterprise platforms and productivity tools, including ChatGPT, Claude, CoPilot, intelligent search, Workday, and many more systems and tools.
• Evaluate and prioritize enabling technologies (e.g., GenAI services, workflow automation, enterprise search, data integration/orchestration platforms) for integration into employee workflows and core systems.
• Identify high-impact opportunities to enhance employee experience and productivity through automation, personalization, and intelligent insights.
• Partner with HR, Technology, Data, Product, and Business Operations to embed AI into key workflows and employee touchpoints; reducing friction and improving usability across distributed teams (corporate, distribution centers, and stores).
• Guide cross-functional pilot programs from opportunity framing to execution to enterprise scaling; ensuring clear objectives, KPIs, adoption plans, and measurable impact.
• Oversee a portfolio of test-and-learn initiatives, ensuring disciplined execution, risk management, and continuity from pilot to operationalization.
• Conduct build vs. buy analysis across use cases, evaluating first party and partner technology solutions; ensure alignment with data governance and security principles.
• Develop business cases, investment recommendations, ROI narratives, and executive-level communications that articulate platform value and enterprise impact; share success stories that demonstrate tangible outcomes.
• Champion responsible, human-centered, inclusive AI enablement that supports diverse employee needs and promotes intuitive adoption.

• 8-12+ years of experience in technology strategy, enterprise platforms, digital/employee enablement, AI enablement, or related fields.
• Deep understanding of enterprise technology ecosystems and how platform capabilities drive organizational efficiency and scale.
• Strong understanding of HR tech ecosystems (e.g., Workday, Service Now, internal communications tools) and how AI can enhance them.
• Proven ability to lead cross-functional, multi-stakeholder initiatives bridging technology, data, business operations, and employee experience.
• Experience identifying, shaping, and delivering enterprise platforms or internal tools for large, diverse user groups.
• Skilled in strategic planning, Agile delivery, portfolio management, stakeholder alignment, and business case development.
• Exceptional communicator who can translate complex AI and technical concepts into clear business value for senior and executive audiences.
• Passionate about empowering employees through technology and enabling responsible AI-driven transformation and equitable, accessible experiences.

• Familiarity with GenAI platforms, enterprise assistants, and intelligent search architectures (e.g., RAG systems, LLMs, decision-support tools, document automation).
• Experience designing or implementing AI use cases in HR, employee experience, or internal productivity contexts.
• Experience with platform services, enterprise SaaS integrations, or internal tooling ecosystems.
• Strong analytical, synthesis, and presentation abilities.
• Experience leading multi-disciplinary teams and enabling adoption across varied employee populations.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all…