Business Analyst

We are seeking a Business Analyst to support and implement network and telephony hardware/software deployments for North America-based retail stores. This role will act as a key point of contact for store network and telephony activities, coordinating remote deployments while managing onsite technicians and vendor relationships. The ideal candidate will have strong networking knowledge, project coordination experience, and the ability to manage multiple priorities in a fast‑paced retail IT environment.

This role requires excellent communication, problem‑solving skills, and the ability to work cross‑functionally with technical and non‑technical teams.

$26-32/hr on W2

• Serve as the primary point of contact (POC) for North American network and telephony store activities, including construction, deployments, and break‑fix support.
• Coordinate proactively with construction and implementation teams to support store networking and telephony deployments.
• Configure network and telephony hardware across U.S. and Canada retail locations.
• Order and coordinate implementation of network and telephony circuits to meet project deadlines.
• Research, diagnose, troubleshoot, and resolve networking and telephony‑related issues.
• Address service‑level escalations and appropriately transfer unresolved issues.
• Utilize available tools and resources to ensure timely issue resolution and project completion.
• Build and maintain strong relationships with business partners across IT, store operations, construction, and corporate teams.
• Identify, communicate, and mitigate project risks to ensure successful delivery timelines.

• Coordinate warehouse shipping and receiving activities related to networking and telephony equipment.
• Manage vendor communications and drive issue resolution for escalated service concerns.
• Collaborate with vendors on network troubleshooting, escalations, and deployment activities.
• Maintain effective communication with multiple external vendors and service providers.

• Maintain inventory and reporting systems using Excel, Power BI, Smartsheet, and related tools.
• Track project status, milestones, risks, and dependencies across multiple initiatives.
• Provide leadership with weekly status updates and reporting for network‑related projects and operational activities.
• Summarize complex project environments and communicate progress clearly to stakeholders.
• Support additional network and deployment‑related initiatives as needed.

• 4+ years of IT experience in infrastructure, networking, or technical support environments.
• 2+ years of networking experience, including:
  • Routers and Switches
  • LAN/WAN
  • IP networking
  • Zoom Telephony systems
• Experience with:
  • Smartsheet
  • Service Now
  • Microsoft Office Suite
  • Power BI and reporting tools
• Strong troubleshooting and analytical problem‑solving skills.
• Ability to manage multiple priorities and adapt quickly in dynamic environments.
• Experience supporting remote deployments and coordinating with onsite teams.

• Excellent verbal and written communication skills.
• Self‑motivated with the ability to work independently.
• Strong organizational and multitasking abilities.
• Ability to work effectively in ambiguous and fast‑changing environments.
• Strong stakeholder management and collaboration skills across technical and business teams.
• Growth mindset with willingness to learn retail‑specific technical and operational processes.

• Bachelor’s degree in IT, Business, or related field.
• Previous project management or project coordination experience.
• Retail IT or field support experience, preferably within large retail environments.
• Experience supporting enterprise networking and telephony deployments across distributed locations.

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers – which sets us apart in the industries we serve.