Technical Project Manager

Summary

The Technical Project Manager will successfully deliver a variety of operational Support and Managed Services projects to both internal and external customers of Smarsh’s compliance archiving products. This role bridges different time zones and a geographically dispersed, international team.

• Planning and implementation of multiple Support and Managed Services projects.
• Agree and manage project scope, achieve project goals and meet project deliverables.
• Develop high‑level and detailed project plans.
• Define project tasks and resource requirements.
• Plan and schedule project timelines.
• Implement project plans successfully.
• Assemble and coordinate project staff.
• Monitor and control project deliverables.
• Identify and manage risks.
• Co‑ordinate and drive escalations.
• Lead technical problem‑solving and resolve any obstacles to project progress.
• Effectively communicate and report on project status to PMO & stakeholders.
• Manage project timelines and both fiscal and resourcing budgets.
• Track project deliverables using appropriate tools.

• First‑level university degree (advanced degree advantageous).
• Proven track record of project management in a highly technical environment.
• Proven track record of successfully achieving objectives, managing complex solutions and delivering quality results.
• Proficient in project management software.
• Seven to ten years working in a technical capacity in an IT environment (SaaS preferred, messaging or archiving advantageous).
• Experience working in a technical, professional services project environment.
• Experience working with both internal and external stakeholders.
• Concurrent project management of multiple technology projects.
• Project Management accreditation and proven familiarity with PMP, PRINCE2, Agile, ITIL etc. is advantageous.
• Manage multiple projects to ensure they meet all scope, time, budget and quality expectations, through effective planning, control and management.
• Provide effective and timely written and oral communication of project status, risks and issues – both internally and to Smarsh’s customers.
• Collaborate with other technical and account teams throughout Smarsh globally to deliver quality solutions to our customers.
• Work on complex problems/projects, where analysis of situations or data requires an in‑depth evaluation of multiple factors.
• Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Apply advanced subject matter knowledge to complex business and technical issues, frequently contributing to the development of new ideas, process improvements and establishing policies.

$110,000 – $125,000 a year (base salary range).