Strategic IT Advisor; vCIO & ROI

Job Overview

Pacific Office Automation’s Technical Account Managers (TAMs) manage an assigned portfolio of clients and serve as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments. They act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

• High emotional intelligence (EQ) and professional maturity for building strong client relationships.
• Strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
• Confidence presenting to executives, skilled in IT strategy development, and bridging technical requirements with business outcomes.

• 5+ years of experience in Technical Account Management, vCIO, IT Director, or Senior IT Consultant.
• Proven experience with IT budgeting, strategic planning, and technology roadmap development.
• Experience presenting to C‑level executives and conducting Technical Business Reviews (TBRs).
• Strong understanding of ROI analysis and cost‑benefit justification for IT investments.
• Ability to translate complex technical concepts into business language.
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms.
• Strong aptitude for customer service and client retention.
• Excellent verbal, written, and analytical communication skills.
• Highly organized with the ability to manage multiple priorities effectively.
• Ability to remain composed and focused under pressure while managing client escalations.
• Collaborative mindset with the ability to work cross‑functionally with technical and non‑technical teams.

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).
• MSP experience strongly preferred.
• Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC.
• Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks.
• Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365).

• Microsoft Windows and macOS environments
• Microsoft Windows Server / Active Directory
• Microsoft SQL / Exchange Online
• Watch Guard, Sonic Wall, Cisco, or similar firewall platforms
• Remote Access: VPN, RDS
• Wireless:
  Aruba, Watch Guard, Meraki
• Endpoint Security, EDR, and Cloud Backup solutions, SIEM

Location:

On‑site position based in Pleasanton, CA (some travel throughout CA and NV).

Compensation: $90,000 - $120,000 per year OTE, depending on experience and certifications.

Benefits include Medical, Dental, Vision, and Life Insurance; 401(k) with company match;
Monthly Car Allowance; FSA/HSA Programs;
Company events, recognition trips, and a collaborative team environment.

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.