AV​/VC Onsite Support Technician

AV/VC Onsite Support Technician (ZOOM) - Local applicants only

Location:

Onsite - Pleasanton, CA.

Hours:

Monday - Friday 8am - 5pm (Hours may increase according to event schedules - some travel may be requested)

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to client's event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills.

This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

Required Skills

* HS Diploma or GED

* Prefer 2 years relevant ZOOM work experience in corporate live events, conference center operation, or other A/V support for executive level clientele

* Demonstrated success in event coordination and project coordination

* IT knowledge of Android, Chrome, iOS, Mac, and Windows helpful

* Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting

* Ability to keep a flexible schedule to accommodate some night/weekend events

* A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results

* Experience working in a fast-paced and highly cross-functional organization

* Proficiency with helpdesk support ticket management software.

* Work with Google Workspace (Docs, Sheets, Slides, Calendar, etc.) is a plus.

* Understanding of networking as it pertains to A/V or venue deployments, including Wi-Fi, VLANs, ISPs, etc.

* Familiarity with A/V events production and post-production systems and workflows

Preferred Experience:

* Backend of ZOOM experience

* Tier 1 tech saavy

* HDMI to device experience

* SNOW - Service Now ticketing systems experience highly preferred

* SLACK experience

Basic duties include:

* Providing AV event support directly with client. Must have client facing soft skills.

* Creating supporting documentation. Typing skills and data entry very helpful.

* Remediate live event issues

Experience with SLACK is a plus

* Additional duties as needed

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