Product Manager IV - ServiceNow IRM, GRC

Job Summary: This senior individual contributor role focuses on defining and executing product strategy for Service Now Integrated Risk Management solutions, ensuring alignment with enterprise risk management objectives, regulatory compliance, remediation workflows, and predictive analytics. The role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, tracking OKR-s and making decisions on capabilities to bring to market.

The candidate is expected to serve as a leader for product teams, collaborate with stakeholder groups to support product adoption, own backlog and prioritization, and maintain platform integrity and scalability. This role is also responsible for performing internal and external discovery to evaluate IRM solutions that support enterprise risk posture, compliance and continuous monitoring.

Essential Responsibilities: Champion IRM capabilities across the enterprise by conducting proposal sessions, guiding new feature development, and leading demos for stakeholders. Partner with business leaders to align IRM roadmap with enterprise governance objectives. Lead initiatives to automate manual processes with Service Now IRM workflows. Identify gaps in current processes and drive enhancements through Customer Boards, Service Now new features, rapid prototyping, and user feedback loops.

Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; recognizing and capitalizing on improvement opportunities.

Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses;

supporting team collaboration; adapting to and learning from change, difficulties, and feedback.

Defines product strategy and vision, and develops product roadmaps from ideation to launch for IRM features by making decisions on enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine viability; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases; defining, managing, and avoiding technical debt;

developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs; and working with team members to clarify features and requirements.

Leads the product team throughout the product management lifecycle by coordinating resolution of internal and external dependencies; removing roadblocks; ensuring timely delivery. Partners with operations and market stakeholders to drive product adoption and readiness, including coordinating training for production support teams. Responsible for agile ceremonies such as backlog grooming and prioritization, sprint planning, and user story acceptance. Conducts feature demos, provides product expertise, and incorporates user feedback and industry best practices.

Performs internal and external discovery for new and existing features by collaborating with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design, research, engineering, and other stakeholders; and funneling learnings to the product roadmap.

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

• Analytical Skills
• Client Focus
• Conflict Resolution
• Cross Department Coordination
• Debugging and Troubleshooting
• Delegation
• Demonstrating Personal Flexibility
• Getting Work Done Through Others
• IT Service Design and Introduction
• IT Service Improvement
• IT Standards, Procedures & Policies
• ITIL (Information Technology Infrastructure Library) Consultation
• Innovative Mindset
• Managing Diverse…