Oracle Fusion Project Manager

Role Overview

We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client‑facing role requiring strength in delivery governance, C‑level stakeholder management, and team leadership. You will own the full AMS delivery experience — from ticket hygiene and SLA compliance to executive communication and service improvement.

Delivery & Operations

• Own end‑to‑end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
• Enforce ticket data hygiene — accurate categorization, priority tagging, aging management, and resolution quality
• Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
• Lead Incident, Problem, and Change Management aligned to ITIL best practices

Stakeholder Management

• Act as the primary client contact, including C‑level and VP‑level stakeholders
• Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
• Manage escalations with composure; build long‑term trusted advisor relationships

Team Leadership

• Guide and mentor a cross‑functional team of functional consultants, technical analysts, and support engineers
• Challenge proposed solutions for correctness and Oracle best‑practice alignment — no band‑aid fixes
• Drive knowledge transfer, cross‑training, and documentation discipline

Reporting & Improvement

• Own AMS dashboards and executive reports — ticket trends, SLA metrics, CSAT, aging, and capacity
• Lead root‑cause analysis on recurring issues and drive permanent resolutions
• Continuously benchmark and improve service delivery standards

• 8–12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher)
• Proven AMS delivery track record with mid‑to‑large US enterprise clients
• Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM)
• Oracle EBS R12 exposure is a significant advantage
• Direct experience managing C‑level and VP‑level client relationships
• Proficiency with Service Now, JIRA, and MS Project or equivalent
• Strong ITIL v3/v4 command — Incident, Problem, Change, and Service Request Management
• Excellent executive communication and presentation skills
• Must be authorized to work in the US;
  Bay Area / Tri‑Valley candidates preferred

• PMP or PRINCE2 certification
• ITIL v4 Foundation or above
• Oracle Cloud certifications (Financials or SCM)
• Prior experience in a consulting or Oracle partner environment

• High‑impact role within a growing, specialized Oracle practice
• Direct visibility to practice leadership and strategic accounts
• Competitive US market compensation
• Hybrid work flexibility with access to key Bay Area client sites